We have tried to make or payment options as simple as possible, however, if you have any questions regarding either Payments, Refunds or our Cancellation Policy, please e-mail us at firstname.lastname@example.org or use the Contact Us form
If the requested Hotel, Resort or Bungalow is available and you wish to confirm you will be asked to secure your booking with full payment or a deposit within 3 days.
The deposit is usually between 10-30%, with the balance to be paid either directly at the hotel or to us up to 2 weeks prior to your arrival. This will depend on the hotel and seasonal policies used by the hotels. You will receive all of these details via e-mail when we respond to your booking request.
Room availability sometimes changes daily, especially during peak seasons.
If the requested Tour or Transport is available you will be requested to make payment as follows.
If you are not on Koh Chang we will send you an e-mail requesting payment.
If you are currently Koh Chang we can arrange for payment on collection.
We currently have 3 payment methods available.
Payment on Arrival/Collection
This option is primarily used for customers booking Tours and Transport and who are staying on Koh Chang.
We will send you a payment request via e-mail.
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Bank Name: KASIKORNBANK BANK PUBLIC CO, LTD
Branch: Koh Chang Sub Branch
A/C Name: KITTAPHON WICHIANLAM
A/C No: 551-2-00436-0
SWIFT Code: KASITHBK
A/C Type: Savings
After you have made your payment, please fax or e-mail a copy of the receipt (pay-in slip) to us
If you cancel, amend, check-in late, check-out early, or do not show, you will be charged as per the following policies.
All requests for cancellations must be sent by e-mail to email@example.com or Faxed to us on 006639557359
All Cancellations are subject to a 7.5% administration fee.
Low Season 1 June - 31 September
Cancellations made less than 7 days prior to arrival will incur a deduction of 1 room night plus 7.5% administration fee.
Cancellations made less than 3 days prior to arrival no refund is available
High Season 1 October - 31 May
Cancellations made less than 15 days prior to arrival will incur a deduction of 1 room night plus 7.5% administration fee.
Cancellations made less than 7 days prior to arrival no refund is available
Tours & Transport
All cancellations are subject to a 12.5% administration fee or 500 baht whichever is greater
Any change to your booking is subject to availability. If it is not possible to accommodate your request, we will try to offer a comparable alternative.
All requests for amendments should be made to firstname.lastname@example.org or Faxed to us on 006639557359
If after an amendment the cost of the booking is less than you have already paid, we will refund the difference to you. There are no administration costs for amending a booking
To a Thai bank account there is no charge.
To a non Thai bank account, a Western Union fees will be deducted from the amount to be refunded. We will e-mail you the details of the Western Union transaction once it has been arranged.
No-shows, Late Arrivals & Early Departures
No refund is available.
i-sitekohchang.com will not sell or pass on information relating to our customers or there traveling companions to third parties. The information you supply will only used to secure the services requested. We value all of our customers and respect their right privacy.